To this affect, the Casino of the Rockies and the St. Eugene Golf Resort & Casino will:
- Respect our guests and understand that the decision to gamble is a very personal one, and the Casino of the Rockies and the St. Eugene Golf Resort & Casino cannot assume responsibility for an individual’s actions
- Comply with all laws and regulations in order to provide a secure gaming environment
- Provide our guests with information on responsible gambling
- Provide assistance to guests experiencing difficulties
- Promote responsible gambling policies, practices, and procedures
Our staff members are trained in responsible gambling, prevention strategies and assisting guests who are experiencing problems. Part of this training is Appropriate Response Training (ART), a program that was developed by the British Columbia Lottery Corporation (BCLC) with the goal of developing and enhancing the knowledge, awareness, attitudes and skills in order to respond appropriately to guests who may be in distress.
Game Sense Info Centre
BCLC’s Voluntary Self-Exclusion Program is all about choice. A person can choose to self-exclude for six months, one year, two years or three years. The length depends on personal preference.
The self-exclusion contract is a way for the gaming industry to support people in making the choice to take a break from the gaming environment. Once a person makes this choice, they will be unable to enter a casino in British Columbia for the chosen period of time. Violation of the self-exclusion contract can result in charges and fines of $5000.00.
The process is simple. Stop by the Casino of the Rockies with your photo identification and tell a staff member that you would like to self-exclude. A security supervisor will be called to take you through the process in a respectful and courteous manner.
Problem Gambling Help Line: 1.888.795.6111